FAQ

WILL SALES TAX BE CHARGED?

There are no sales taxes charges. If charges need to be applied when the customer will need to cover these costs.

 

WHAT FORM OF PAYMENTS DOES HEYDUDE ACCEPT?

We also accept payment through PayPal. We accept payments made with Visa.

 

WHAT IS YOUR PRIVACY POLICY?

You can read over our entire privacy poilcy.

 

DO HEYDUDE SHOES RUN TRUE TO SIZE?

Some styles may run smaller than others. To help you make the right size selection we have added a sizing tip to each product page based on feedback from our customers. 

 

DOES HEY DUDE OFFER HALF SIZES?

We currently only offer full sizes of our shoes.  Follow the sizing tip on each product page for the best fit. 

 

VIEW SIZING CHART HERE?

See conversion chart.

 

CAN I RETURN OR EXCHANGE MY HEY DUDE SHOES?

Yes.

 

WHAT IS YOUR HOLIDAY RETURN OR EXCHANGE  POLICY?

Leading up to public holidays we understand purchases are made in advance. If you have any problems with your orders and we get your returns within 5 working days of the last shipping date, we will be able to replace your order in time for the holiday. Orders placed within 5 working days of the last shipping date prior to a public holiday will be subject to our normal returns policies.

 

DOES HEY DUDE SHOES OFFER PRICE ADJUSTMENTS?

We are committed to offering you exclusive offers, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

 

RETURN OR EXCHANGE SHOES I PURCHASED ON CLEARANCE?

All shoes purchased on Clearance/Sale are final sale

 

WHAT IF I WAS SHIPPED THE WRONG MERCHANDISE?

We do apologize for any shipping mistakes, please contact our Support team at 'Contact US', and we will be happy to correct our mistakes.

 

I PURCHASED MY SHOES AT A AUTHORIZED RETAILER AND NEED TO RETURN/EXCHANGE THEM, WILL HEY DUDE SHOES PROVIDE A RETURN LABEL?

No sorry. We do not accept shoes purchased from our retail partner locations. You will need to return your shoes to that location, in line with their return policy.

 

HOW MUCH DO THE SHOES WEIGH?

Our shoes start at only 5 ounces (150 grams) – about the same weight as a couple of pairs of socks!

 

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

Orders normally take 3-5working days.

 

WHAT IS YOUR SHIPPING POLICY?

Please visit our shipping and delivery page

 

DO YOU SHIP INTERNATIONALLY?

Yes,we ship to all over the world.

 

DO HEY DUDE SHOES HAVE A WARRANTY?

HEYDUDE Shoes is happy to extend a 90-day warranty against any manufacturer defect in materials or workmanship. Warranties can be submitted up to 90 days from the original date of purchase, with proof of purchase. Please see our returns and exchanges page for full details.

 

WHAT IS CONSIDERED A MANUFACTURED DEFECT?

The warranty covers defect of workmanship and materials but does not cover damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and material through time, exposure or extensive use.